Refund and Cancellation Policy

If your application is rejected by the Profitable Creator team after manual review, the eligible Creator Pass payment will be refunded in full to the original payment method. Payment never guarantees approval.

• A duplicate payment was captured for the same creator and channel.
• Payment was captured but a verified technical failure prevented us from creating or locating the application.
• We cancel the challenge or cannot provide the paid review and participation access.
• We confirm that an incorrect amount was captured because of our payment setup.

You may request cancellation before the team completes the manual claim-code check. A full refund is available when the request reaches us before ownership verification or manual review has begun. Send the request promptly with the payment ID, channel URL, and payment email.

• The channel was approved and the three-month participation period was activated.
• You did not publish, participate, use the access, or complete verification after the process began.
• You were not selected for a reward during one or more monthly reviews.
• You expected specific growth, monetization, subscribers, views, revenue, rankings, or prizes.
• The channel was disqualified for fraud, manipulation, false ownership, unsafe content, or another material rule violation.
• A displayed reward was substituted or changed according to the Terms and Conditions.

Approved refunds cover the eligible Creator Pass amount actually paid for the affected transaction. Refunds are not paid in cash, transferred to another person, or sent to a different bank account or payment method.

Refunds are processed through Razorpay to the original payment method used for the transaction. Card refunds return to the card, UPI refunds return through the original UPI payment route, and other methods follow the payment provider's supported process.

After we approve a refund, we normally initiate it within 5 business days. Razorpay, the payment network, and your bank may then take approximately 5 to 10 working days to reflect the amount. Processing time can vary by payment method and bank.

If money was debited but Razorpay shows the payment as failed or pending, do not immediately pay again. Some failed transactions are automatically reversed by the bank or payment provider. Contact us if the status does not resolve within the expected banking period.

Email support@profitablecreator.in with the subject "Creator Pass Refund" and include your name, channel URL, submission email, Razorpay payment ID, payment date, amount, and reason for the request.

When available, keep the Razorpay refund ID and the bank reference number such as ARN, RRN, or UTR. These details can help your bank or Razorpay identify the refund if it has not appeared after the normal processing period.

Please contact us first so we can investigate the transaction and provide the refund reference when applicable. Filing a chargeback does not change challenge eligibility and may require us to suspend access while the payment dispute is reviewed.

We may update this policy for future purchases when the challenge, payment provider, or legal requirements change. The version applicable to a payment is generally the version published when that payment was made, unless a later change is more favourable or legally required.